Join Our Team & Shape the Future of Innovation

Opportunity

We are looking for an experienced Customer Success Manager to help us keep growing. Symalite is an excellent place to grow your career if you're dedicated and ambitious. Don't hesitate to apply!

Responsibilities

• Establish clear retention goals and process milestones for the client and employees to work toward.
• Assist customers as needed with setting up and navigating programs associated with a product or service.
• Promote the value of the product and upsell services and products with brand image, and promote value through customer experience.
• Assist in creating training courses and educational materials for other members of the department.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.

About you

• A Bachelor’s / Master’s degree in business administration/marketing or any relevant field.
• 3-5 years of experience in customer service or customer success position strongly preferred .
• Experience working with brand image and promoting value through customer experience.
• Exceptional ability to communicate and foster positive business relationships.
• Technical skills as required as they relate for the use of the product to service to be solid.
• Experience in managing a diverse group and training each according to company standards.
• Ability to establish milestones and keep all team members on task.
• Experience analyzing and optimizing the existing processes in the Customer Success department.
• Deep understanding of customers' concerns and thoughts regarding the use of products and the ability to troubleshoot as needed.

How to apply

Interested candidates can apply here

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